Branch Operations Supervisor
Core
Lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience while serving as the branch lead when the manager is unavailable.
Role type
Branch Operations Supervisor
Builds
High-touch customer service and accurate transaction processing
Domain
Banking / Financial Services (via careerplan.io/jobs/7865456003-branch-operations-supervisor-at-sofi)
Required skills
Teller operations, cash handling, vault operations, transaction processing, account maintenance, team coaching, scheduling, regulatory compliance
Preferred skills
Leadership experience, bilingual proficiency (Punjabi, Spanish), white-glove service mindset
Technologies
Banking systems, transaction processing platforms
Responsibilities
Lead daily branch and teller operations, provide coaching and training to tellers, oversee branch operations in the manager's absence, process customer transactions and account maintenance, manage teller balancing and cash ordering, resolve transaction discrepancies, support teller scheduling and onboarding, ensure compliance with bank policies and regulations
Seniority
Individual Contributor, early leadership