Branch Operations Lead
Core
Lead branch operations and supervise junior staff to deliver high-quality, high-touch, and high-tech relationship banking experiences across all customer touchpoints.
Role type
Branch Operations Lead
Builds
Customer financial transactions, branch sales, and operational excellence
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Branch operations management, customer service, sales support, digital banking optimization, staff training and supervision, compliance enforcement, transaction processing
Preferred skills
Mandarin proficiency
Technologies
Online banking platforms, mobile banking apps, ATM systems, teller equipment, digital banking resources
Responsibilities
Assist customers with financial needs including cash withdrawals, deposits, transfers, and loan payments; supervise junior staff and provide guidance/approvals; support the Assistant Branch Manager in achieving sales and operational goals; train junior staff on sales opportunities and compliance; refer customers to Business Relationship Managers for needs assessment; educate clients on digital banking options; provide backup support for branch certifications and audits