Customer Services Officer (Grade 1), Admissions Team
Core
First point of contact for patients, families, and visitors to ensure a smooth admission experience in a hospital.
Role type
Customer Services Officer (Admissions)
Builds
Patient admission and discharge processes
Domain
Healthcare / Hospital Administration
Deliverable
client delivery
Required skills
Customer service, communication, attention to detail, data entry, computer systems proficiency, financial consent handling
Responsibilities
Managing patient admissions and discharges, collecting and recording patient information, supporting billing and insurance checks, providing cost estimates, liaising with internal teams