Operations Excellence Specialist (Hub Operations Management)
Core
Drive auditing and stewardship of customer experience and quality standards across FC Hub networks to ensure high-quality execution during international expansion.
Role type
Senior IC operations quality specialist (logistics)
Builds
FC Hub network operations and quality processes
Domain
E-commerce logistics / Supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
root cause analysis, cross-functional project management, stakeholder influence, data-driven KPI monitoring, process standardization, operational troubleshooting
Preferred skills
Six Sigma Green/Black Belt, SQL, Tableau, e-commerce fulfillment background, international business expansion experience
Technologies
SQL, Tableau
Responsibilities
Audit FC Hub daily operations for adherence to global CX and quality standards; Manage hub-level teams through influence to drive corrective actions; Perform deep-dive analyses on quality defects and operational bottlenecks; Collaborate with logistics leadership to roll out new process standards; Develop and monitor quality KPIs; Lead daily troubleshooting sessions with hub operators; Report findings and data-driven insights to senior stakeholders
Seniority
Senior, hands-on IC