IT Assistant Manager (Business Solution)
Core
Support and manage business-critical retail applications (POS, Inventory, ERP, Merchandising) for Japan, ensuring system stability and translating business requirements into technical solutions.
Role type
Senior IT Assistant Manager (Business Solutions)
Builds
Stable retail operations, accurate inventory data, and seamless system integrations for Japan stores and corporate functions.
Domain
Retail Technology / Enterprise Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Retail application support (L2/L3), ERP/Inventory/POS system expertise, System integration management, Incident and problem management, Vendor coordination, Business process analysis, Data integrity validation, Release management, Stakeholder collaboration
Preferred skills
Experience with Aptos or JDA/Blue Yonder platforms, Project implementation experience, Automation opportunities identification
Technologies
Aptos, JDA/Blue Yonder, POS systems, ERP, WMS, eCommerce platforms, APIs
Responsibilities
Provide Level 2/3 functional and technical support for retail applications; Coordinate incident resolution and system enhancements; Manage application incidents, service requests, and problem investigations; Support integrations among POS, ERP, WMS, and eCommerce platforms; Participate in application implementations, upgrades, and business transformation projects; Coordinate with vendors and manage stakeholder relationships.
Seniority
Senior, hands-on IC with leadership responsibilities