Operations Enablement Lead
Core
Define and execute scalable, compliant servicing strategies and operational readiness plans for Affirm's customer and merchant operations.
Role type
Senior program management and operations enablement leader
Builds
Scalable operational capabilities, knowledge ecosystems, and training programs for human and AI agents
Domain
Fintech / Consumer lending / Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, strategic planning, change management, Lean Six Sigma, knowledge management, training program design, cross-functional leadership, data analysis, vendor management
Preferred skills
PMP, Prosci, Lean Six Sigma Black Belt, Salesforce, Confluence, LMS platforms, AI-driven knowledge tools
Technologies
Salesforce, Confluence, LMS platforms, AI-driven knowledge tools
Responsibilities
Lead complex cross-functional programs aligned with business priorities; define and execute servicing strategies with clear roadmaps; drive enterprise-wide efficiency improvements using Lean Six Sigma; architect and evolve knowledge ecosystems (SOPs, job aids); oversee end-to-end design and delivery of training programs; translate technical concepts into operational resources; influence senior leadership with data-driven insights; lead global change adoption.
Seniority
Senior, hands-on IC with strategic scope