Senior Digital Operations Coordinator
Core
Senior coordinator ensuring seamless customer experience and operational excellence across global ecommerce platforms for a fashion retailer.
Role type
Senior IC ecommerce operations coordinator
Builds
Global ecommerce platforms, operational processes, and customer journeys for 56+ markets
Domain
Fashion retail / Ecommerce operations
Deliverable
product features
Required skills
Ecommerce operations management, multi-market website coordination, stakeholder management, project management, cross-functional collaboration, data analysis, AI tool usage, QA/UAT testing, ticketing systems
Preferred skills
Fashion/lifestyle industry experience, social selling/marketplace experience, proactive problem-solving, process improvement
Technologies
Jira, Asana, Monday.com, AI tools
Responsibilities
Monitor website performance and customer journeys; coordinate trading events, campaigns, and promotions; manage timelines and stakeholder communications; support website updates and QA testing; produce operational reporting and analysis; resolve operational, fulfilment, and payment issues; create and maintain operational documentation.
Seniority
Mid-senior, hands-on IC
