Production Account Manager
Core
Primary liaison between clients and production delivery teams to maintain account health, resolve challenges, and ensure seamless execution of high-volume ecommerce content production.
Role type
Senior Account Manager (Creative Production)
Builds
Ecommerce photography, video, post-production, and go-to-market content for Fashion and Beauty brands
Domain
Creative production / Ecommerce / Fashion & Beauty
Deliverable
client delivery
Required skills
Account management, stakeholder relationship management, cross-functional team coordination, project status monitoring, budget and financial tracking, QBR preparation, process improvement, capacity planning
Preferred skills
Luxury Fashion/Beauty/Retail brand experience, ecommerce photography workflows, executive presentation skills, advanced Excel/PowerPoint, project management tools
Technologies
Microsoft Excel, PowerPoint, project management tools
Responsibilities
Serve as primary point of contact for client stakeholders on production initiatives; oversee day-to-day management of production workflows and account operations; develop and present Quarterly Business Reviews (QBRs) and KPI reporting; drive process consistency and operational excellence across the account; support capacity planning and resource coordination; contribute to account growth and long-term client success
Seniority
Senior, hands-on IC