Sr. Intake Trainer
Core
Design, develop, and deliver training programs and quality audit processes for Service Operations staff handling prior authorization and medical insurance reviews.
Role type
Senior Learning & Development Specialist (Healthcare Operations)
Builds
Training curricula, job aids, workflow documentation, and quality audit frameworks
Domain
US Healthcare Payer Operations / Prior Authorization / Medical Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
US Healthcare Payer Processes, Medical Billing/Claims/Prior Authorization, Healthcare BPO/KPO operations, HIPAA regulations, Adult Learning Theory, Virtual Training Delivery, Data Analysis, Quality Auditing
Preferred skills
Coaching, Problem Analysis, Stakeholder Management, Automation Strategy, Process Re-engineering
Technologies
Mac
Responsibilities
Facilitate new hire onboarding and continuous training for Service Operations staff; Develop and maintain training materials and workflow documentation; Conduct judgment-based quality audits on operational workflows; Provide targeted coaching and performance improvement guidance; Analyze training and quality data to identify trends and performance gaps; Build and deliver reporting on training outcomes and audit results to senior leadership.
Seniority
Senior, hands-on IC