Store Director, Soho, NY
Core
Lead a retail store team to deliver exceptional customer experiences and drive operational/financial results for a lifestyle beauty brand.
Role type
Senior retail store director
Builds
Glossier retail store operations and customer experience
Domain
Beauty & Cosmetics Retail
Deliverable
product features
Required skills
Multi-level team leadership, talent development, customer experience management, budget management, visual merchandising, vendor relations, scheduling, performance analysis
Preferred skills
Hospitality mindset, entrepreneurial spirit, strategic thinking
Responsibilities
Coach and develop a diverse team of managers and associates, model and enforce customer service standards, manage store budgets and operational SOPs, analyze business results to improve operations, maintain visual standards, partner with HQ on product assortment and experience innovation, spend majority of time on the sales floor.
Seniority
Senior, hands-on IC