Manager, Community and Store Experience
Core
Integrating Customer Experience across the business, enabling in-store events, adoption programs, and community initiatives while overseeing the Voice of the Customer program.
Role type
Manager, Customer Experience & Community Operations
Builds
In-store events, adoption programs, community initiatives, and customer experience processes
Domain
Retail / Pet Services
Deliverable
product features
Required skills
Retail operations management, Customer experience strategy, Event management, Cross-functional partnership, Data analysis, Program management
Preferred skills
Leadership experience, Bachelor's degree in business/retail/marketing
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Champion CX integration in cross-functional initiatives, oversee CX vendor relationships and VoC program, direct in-store events and community initiatives, drive alignment between Operations and Strategy, partner with Charities on adoption strategies, identify operational obstacles and develop solutions, oversee collection and analysis of customer/associate/event data, develop and oversee a team for CX and community programs
Seniority
Manager, hands-on leadership
