Manager, Fraud Operations
Core
Strategic leadership role overseeing multiple Fraud Operations teams and pods (disputes, compliance) to drive scalable efficiency, operational excellence, and high-performance culture.
Role type
Senior Manager, Fraud Operations
Builds
Fraud operations function, dispute resolution workflows, compliance processes
Domain
FinTech, Fraud Risk Management, Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, risk management, team leadership, operational transformation, cross-functional alignment, incident resolution, Lean Six Sigma, data-driven methodologies, AI tool implementation
Preferred skills
Scripting/querying languages (Python, SQL), change management, ambiguity navigation
Technologies
AI-enabled tools, agent assist, automation, Python, SQL
Responsibilities
Lead and develop people leaders and ICs across specialized teams; define and execute operational strategy to improve efficiency and quality; drive cross-functional alignment and resolve complex stakeholder issues; manage queue health and service levels; foster a high-performance, psychologically safe culture.
Seniority
Senior Manager, hands-on leadership with strategic oversight
