Dolby Careers Staff Technical Account Manager
Core
Staff Technical Account Manager acting as technical architect and long-term partner for strategic video streaming accounts, bridging customer engineering teams with internal Core Engineering and Operations.
Role type
Staff Technical Account Manager (Strategic Account)
Builds
Video streaming solutions, real-time communication experiences, immersive video experiences for clients
Domain
Video streaming, AdTech, SaaS, Media & Entertainment
Deliverable
client delivery
Required skills
End-to-end media delivery workflows, CDN distribution architectures, technical project management, high-level troubleshooting, AI literacy, consultative communication
Preferred skills
Cloud infrastructure (AWS/GCP/Azure) for video processing, ad integration workflows (SSAI/SGAI), Ad Servers (Google Ad Manager, SpringServe, FreeWheel), VAST/VMAP/SCTE-35 protocols, Solutions Architecture experience
Technologies
AWS, GCP, Azure, VAST, VMAP, SCTE-35, Google Ad Manager, SpringServe, FreeWheel
Responsibilities
Lead technical implementation and project orchestration for strategic customer onboarding; Collaborate with CSM to ensure long-term business goals are technically feasible; Proactively monitor account performance (QoE, latency, error rates) using dashboards and AI tools; Serve as internal advocate for customer engineering needs to influence product roadmap; Analyze product releases to determine impact on customer environments and provide architectural guidance; Prepare for high-stakes live events or major product launches; Leverage agentic AI tools for data collection, health monitoring, and log analysis.
Seniority
Staff, hands-on IC with strategic account ownership
