Evergreen - Technical Services Manager II
Core
Lead deployment of network, hardware, and software solutions for Axon's Fleet systems, managing third-party installers and ensuring exceptional customer experiences.
Role type
Senior IC Technical Services Manager (Field Deployment)
Builds
Axon Fleet hardware and software solutions for law enforcement and public safety agencies
Domain
Public Safety / Law Enforcement / Network Infrastructure
Deliverable
product features
Required skills
IP networking (Layer 2, TCP/IP, LAN, WAN, VPN, wireless), network troubleshooting, hardware/software deployment, team leadership, vendor management, training delivery, documentation, low-voltage electrical systems familiarity, vehicle communication systems familiarity
Preferred skills
Law enforcement agency experience, 12V electrical systems expertise, CAN bus/LIN bus knowledge, French language proficiency
Technologies
Cradlepoint, routers, modems, gateways, access points, edge devices, CAN bus, LIN bus
Responsibilities
Coordinate Fleet installations and manage third-party installers, provide guidance on hardware placement and data collection compliance, conduct training sessions for technical and non-technical staff, develop installation diagrams and documentation, engage with key technology decision-makers post-sale, ensure reliable attendance and daily reporting on installation status
Seniority
Senior, hands-on IC with travel