Operations Lead
Core
Lead the InCommand Operations team, managing daily operations, onboarding new customers and sites, and ensuring data accuracy for data center infrastructure.
Role type
Senior Operations Lead (Data Center Infrastructure)
Builds
InCommand platform (data center operations software)
Domain
Data Center Operations / Digital Infrastructure
Required skills
Team management, process documentation, project management, data modeling, AI/automation workflow design, customer support, defect reporting, release testing
Technologies
InCommand, AI assistants, automation tools
Responsibilities
Manage the InCommand Operations team day to day; Own the team's operating standards; Lead the onboarding of new customers and sites; Build each site's record in InCommand from construction documents; Use AI assistants and automation to turn drawings and field notes into structured data; Support Serverfarm sites and customers in their daily use of the platform; Represent the users to the development teams
Seniority
Senior, hands-on IC
