Customer Experience Analyst
Core
Analyze customer data, feedback, and journey maps to identify trends and pain points, then provide actionable recommendations to product development teams to improve the Betano gaming experience.
Role type
Intermediate Customer Experience Analyst
Builds
Data-driven insights and strategic recommendations for product improvements
Domain
GameTech / Online Gambling
Deliverable
dashboards & analysis
Required skills
Data analysis, Customer journey mapping, Feedback analysis, KPI monitoring, Data visualization, Stakeholder collaboration
Preferred skills
UX/UI principles, Gambling industry experience
Technologies
Excel, Tableau, Power BI
Responsibilities
Collect and interpret customer data to identify trends and pain points; Map out customer journeys to identify optimization opportunities; Analyze feedback from surveys, interviews, and support interactions; Create reports and present data-driven insights to stakeholders; Collaborate with product teams to implement customer-centric strategies
Seniority
Intermediate, hands-on IC
