Field Operations Coordinator
Core
Lead and scale field support operations for Zipline's autonomous drone delivery system, managing a team of technicians who maintain 'Zipping Points' (partner pickup locations) to ensure reliable, safe, and efficient delivery of critical supplies.
Role type
Senior Field Operations Coordinator / Team Lead
Builds
Autonomous logistics system for healthcare, food, and retail delivery
Domain
Logistics / Autonomous Drones / Healthcare Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, field operations management, scheduling and staffing, technical/mechanical aptitude, data analysis for process improvement, cross-functional collaboration, safety compliance, customer relationship management
Preferred skills
Experience in logistics or maintenance environments, ability to operate in fast-paced dynamic settings, hands-on field presence
Technologies
Field support systems, Zipline aircraft infrastructure, operational monitoring tools
Responsibilities
Manage a team of Field Support Technicians across multiple regions, oversee day-to-day operations at Zipping Points, handle team scheduling and performance management, partner with Flight and Customer Operations, monitor performance metrics and drive improvements, act as an escalation point for field issues, maintain site cleanliness and preventative maintenance standards
Seniority
Senior, hands-on IC with team leadership
