Collections Specialist I
Core
Empower consumers to navigate debt repayment with dignity by guiding them toward realistic financial solutions via inbound/outbound calls and email.
Role type
Entry-level collections specialist (IC)
Builds
Account resolution and repayment plans for consumers and lenders
Domain
Financial services / Debt resolution
Deliverable
client delivery
Required skills
Verbal and written communication, negotiation, active listening, record-keeping, critical thinking, time management, adaptability
Responsibilities
Engage consumers across multiple channels to answer inquiries and resolve balances; Negotiate viable repayment plans based on financial circumstances; Document all customer interactions and account updates; Ensure interactions adhere to regulatory compliance; Manage daily queue to meet performance benchmarks; Identify and escalate complex scenarios.