Client Success Manager
Core
Own delivery across multiple client projects and retainers for high-end e-commerce brands, ensuring on-time, on-budget delivery and guiding e-commerce growth strategy.
Role type
Client Success Manager (E-commerce Agency)
Builds
E-commerce projects and retainers for DTC brands
Domain
E-commerce / Digital Agency
Deliverable
client delivery
Required skills
project delivery, Shopify platform experience, e-commerce growth strategy (CRO, AOV, retention), timeline management, budget tracking
Preferred skills
design/UX principles background, negotiation, stakeholder management
Technologies
Shopify
Responsibilities
Own multiple concurrent client projects/retainers end to end; Act as primary client contact, gathering requirements and setting expectations; Identify and guide e-commerce growth levers; Establish and monitor timelines, milestones, and deadlines; Collaborate with leadership on project budgets and financial tracking
