Associate Technical Account Manager
Core
Guide customers through SaaS implementation, setup, onboarding, and their first audit milestone for cybersecurity and compliance technology.
Role type
Associate Technical Account Manager
Builds
Customer onboarding journeys and security/compliance implementations
Domain
Cybersecurity, Compliance, SaaS
Deliverable
client delivery
Required skills
Project coordination, Technical problem-solving, Stakeholder communication, Customer relationship management, Cloud systems knowledge, SaaS integrations, Security frameworks knowledge, Written communication, Verbal communication, Remote collaboration
Preferred skills
Cybersecurity background, SaaS onboarding experience, Executive interaction experience, Advanced security certifications
Technologies
Cloud systems, SaaS, APIs, SOC 2, ISO 27001
Responsibilities
Guide customers from contract signature through implementation and first audit milestone, Translate customer objectives into clear project plans, Define milestones and timelines for customer implementations, Help customers configure integrations and align platforms with security frameworks, Lead progress conversations and communicate project risks, Escalate blocked activities to internal specialists, Document successful approaches to improve the customer journey
Seniority
Early-career, hands-on IC