Key Account Manager
Core
Manage and grow a portfolio of high-value customers in Germany, delivering personalized experiences and driving loyalty and sustainable business growth for a GameTech company.
Role type
Senior Key Account Manager (iGaming)
Builds
Customer loyalty, retention, and long-term value for high-value clients
Domain
iGaming / GameTech
Deliverable
client delivery
Required skills
Strategic thinking, customer relationship management, event planning, campaign execution, data analysis, compliance management, cross-functional collaboration
Preferred skills
iGaming experience, passion for sports, deep understanding of German culture
Technologies
Microsoft Office, CRM tools
Responsibilities
Manage high-value customer portfolio, serve as main point of contact, meet customers in person 2-3 times monthly, monitor customer performance and deliver rewards, plan and host local/international events, execute targeted campaigns, maintain customer profiles, monitor market trends, provide feedback to internal teams, ensure Responsible Gambling and Compliance communications, collaborate with cross-functional teams