IT Operations Analyst
Core
IT Operations point of contact for Colombia, managing device inventory, Google Workspace, MDM, and providing end-user IT support.
Role type
IT Operations Analyst (Regional)
Builds
IT infrastructure and support services for employees in Colombia
Domain
Fintech / Retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Google Workspace administration, macOS device management, Windows device management, IT service management (Jira), endpoint security management, IT audit compliance, on-call support
Preferred skills
AI tool usage (Claude), agile workflows, process improvement, PCI-DSS/SOC 2/CIS controls
Technologies
Google Workspace, Jira, macOS, Windows, MDM, enterprise endpoint security platforms
Responsibilities
Manage device inventory procurement and physical security; Respond to and resolve ITSD tickets; Provision hardware and software requests; Conduct IT onboarding and termination processes; Perform IT audits and access control reviews
Seniority
Mid-level, hands-on IC