Senior Principal Software Engineer, GTM
Core
Define and drive multi-year technical strategy for the GTM Experiences LOB, shaping how Toast delivers experiences across onboarding, support, and product-led growth.
Role type
Senior Principal Software Engineer (LOB-level technical leader)
Builds
Customer Experience Platform unifying onboarding, support, and growth systems
Domain
SaaS / Hospitality Technology / Customer Experience Platforms
Deliverable
production ML models | product features | infrastructure
Required skills
distributed systems design, platform architecture, multi-year strategy definition, cross-functional leadership, technical visioning, stakeholder alignment, mentoring senior engineers
Preferred skills
customer experience platforms, workflow systems, operational software environments
Technologies
AI tools, contact center infrastructure, agent tooling
Responsibilities
Define multi-year technical strategy for GTM Experiences LOB; Lead architectural direction for critical platform capabilities; Evaluate and de-risk major technical investments; Ensure systems operate as a cohesive platform; Partner with leadership to translate goals into scalable solutions; Establish architectural principles and engineering standards; Provide technical leadership and mentorship to senior engineers
Seniority
Principal, strategy & mentorship
