Sr. Technical Account Manager, Okta Strategic Customers
Core
Serve as the premier technical advisor and advocate for Okta's largest enterprise customers in the Workforce Identity segment, driving platform adoption and security posture.
Role type
Senior Technical Account Manager (Strategic Customers)
Builds
Okta Workforce Identity solutions (IAM, IGA, PAM, ITDR) for Fortune 100 clients
Domain
Identity & Access Management (IAM) / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Executive-level relationship building, complex technical escalation resolution, strategic roadmapping, cross-functional advocacy, technical workshop delivery, asset creation, peer mentorship
Preferred skills
IAM solution expertise, identity protocol knowledge, SaaS ecosystem familiarity, code proficiency
Technologies
Okta, SAML 2.0, OAuth, OpenID Connect, SCIM, Active Directory, O365, Salesforce, Workday
Responsibilities
Build deep executive-level relationships with customer identity owners and IT leadership; Architect tailored technical success plans aligned with business objectives; Manage and resolve highly complex customer technical escalations; Champion customer needs internally to influence product direction; Deliver workshops and best practice sessions to enhance customer security; Mentor and develop peer TAMs
Seniority
Senior, hands-on IC with strategic influence
