Collections Manager
Core
Own the accounts receivable and cash collection lifecycle for a rapidly growing SaaS business, helping strengthen cash flow and reduce outstanding balances.
Role type
Senior individual-contributor collections manager
Builds
Scalable collections processes and automation for enterprise B2B customers
Domain
SaaS / Software / Financial Services
Required skills
Accounts receivable management, Credit risk assessment, Cash application, Dispute resolution, Financial reporting, Process improvement, Executive-level negotiation, Credit limit management, Month-end close, Audit compliance
Preferred skills
Usage-based billing models, SOX-controlled environments, Collections automation platforms, AR dashboard development
Technologies
NetSuite, Salesforce, Excel, Google Sheets
Responsibilities
Own the accounts receivable aging cycle and drive timely payment of overdue accounts. Develop tailored collection strategies for key and high-risk customers. Partner with Finance to forecast cash receipts and identify collection risks. Serve as the primary escalation point and coach team members. Manage the end-to-end cash application process. Reconcile unapplied cash and maintain alignment between AR subledger and general ledger. Conduct credit reviews for new customers and establish credit limits. Resolve payment disputes and refund requests. Collaborate with Legal and Sales on complex contract interpretations. Develop and maintain AR dashboards covering key performance indicators. Provide regular reporting on collections performance and cash flow. Lead initiatives to streamline the quote-to-cash process. Create and maintain standard operating procedures for collections and credit management.
Seniority
Senior, hands-on IC