Operations Ghostbuster
Core
Identify and resolve recurring friction in commercial, operations, and field workflows by building practical systems, automations, and dashboards to improve execution reliability and speed.
Role type
Senior Operations Owner / Process Improvement Lead
Builds
Workflow improvements, automations, trackers, and dashboards for Zipline's global drone delivery network
Domain
Logistics / Autonomous Delivery / Healthcare Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, root cause analysis, stakeholder influence without authority, data-driven decision making, low-code automation, workflow design, project prioritization, cross-functional partnership
Preferred skills
Experience in high-growth tech/SaaS/logistics, fluency with Salesforce/HubSpot/BI tools, ability to work in person with travel
Technologies
Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, internal operating dashboards
Responsibilities
Identify high-impact bottlenecks in workflows, prioritize workstreams by business impact and risk, turn ambiguous problems into scoped projects with accountable owners, build scalable automations and dashboards, own workflow improvements end-to-end, partner across Commercial/Operations/Product/Finance/Field teams, measure improvements in cycle time and conversion
Seniority
Senior, hands-on IC