Technical Support Engineer - EMEA
Core
Diagnose and resolve complex technical, business, and data challenges for enterprise customers using the Sigma platform, while collaborating with Product and Engineering to improve support operations.
Role type
Senior Technical Support Engineer (Data Analytics)
Builds
Production support tools, diagnostic best practices, and scalable issue resolution processes for enterprise data analytics customers.
Domain
Enterprise Data Analytics / Cloud Data Warehousing
Deliverable
client delivery
Required skills
SQL (JOINs, Window Functions, CTEs, Sub-queries), SQL query performance troubleshooting, Data modeling, Data visualization, Cloud data warehouse support, Cross-functional collaboration
Preferred skills
Snowflake, Redshift, BigQuery, GCP, AWS, Startup experience
Responsibilities
Diagnose and resolve complex technical issues for customers, Develop best practices and tools for issue diagnosis, Collaborate with backend, frontend, and product teams to optimize service performance, Document common issue patterns and build diagnostic tooling
Seniority
Mid-Senior, hands-on IC