Business Operations Manager, Technical Support Ops
Core
Strategic partner embedded in Technical Support driving operational excellence, data-informed decision-making, and AI governance to support senior leadership.
Role type
Senior Business Operations Manager (Strategy & Operations)
Builds
Reporting frameworks, executive presentations, and operational improvement programs for Technical Support.
Domain
SaaS / Technical Support / IoT / Physical Operations
Deliverable
dashboards & analysis
Required skills
Strategic narrative development, executive communication, data synthesis, cross-functional influence, AI tool utilization, operational program design
Preferred skills
Customer support experience, management consulting background, SQL/Tableau proficiency, process scaling with AI
Technologies
Claude, ChatGPT, Tableau, Looker, SQL
Responsibilities
Develop strategic narratives and executive-ready presentations; Build and maintain reporting frameworks for core business metrics; Translate complex data into actionable insights; Drive cross-functional collaboration; Lead special projects and operational improvements; Operationalize AI governance across the support organization.
Seniority
Senior, hands-on IC with strategic scope
