Technical Support Engineer
Core
Provide technical guidance and troubleshooting for developers integrating with the Metronome usage-based billing platform APIs.
Role type
Senior IC technical support engineer (B2B SaaS)
Builds
Metronome usage-based billing platform for modern software companies
Domain
Fintech / Usage-based billing / B2B SaaS (via careerplan.io/jobs/7733725-technical-support-engineer-at-stripe)
Deliverable
client delivery
Required skills
API integration expertise, SQL, debugging and triage, internal tool development, technical documentation, complex problem solving
Preferred skills
TypeScript, Python, Ruby, startup experience, knowledge base creation, ticketing system management
Technologies
Metronome platform, APIs, SQL, Typescript, Python, Ruby
Responsibilities
Provide technical guidance to customers' developers on API integration best practices; Troubleshoot customer issues and escalate blockers to engineering; Develop internal tools to automate customer workflows; Design and implement a comprehensive knowledge base.
Seniority
Mid-Senior, hands-on IC