Sr Analyst, Labor Operations
Core
Develops and enables store labor strategies to align staffing with business demand, operational priorities, and customer experience.
Role type
Senior Analyst, Labor Operations
Builds
Store labor allocation plans, staffing models, and annual labor planning strategies (revenue bands, service tiers, hours of operation)
Domain
Retail / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workforce management modeling, quantitative analysis, Excel (intermediate to advanced), Access, data visualization, process improvement, cross-functional collaboration
Preferred skills
Project management, retail store operations, MicroStrategy, Alteryx, VBA
Technologies
Microsoft Office Suite, Excel, Access, MicroStrategy, Alteryx, VBA
Responsibilities
Develop workforce and labor modeling to provide actionable insights; Analyze current labor models to align store labor spend with financial goals; Identify and define staffing trends to support labor performance; Provide staffing guidance to field leaders; Configure and maintain store-facing labor management resources; Develop store labor hour capacity thresholds; Manage processes to update annual core revenue bands and services tiers; Own the annual assessment and implementation of Total Store hours of operation
Seniority
Senior, hands-on IC