Aftermarket - Technical Support I
Core
Provide escalated technical support and operational services for investors and enterprise customers, resolving issues via communication channels and processing transactions.
Role type
Technical Support I (Customer-facing & Operations)
Builds
Customer support experience and operational accuracy for enterprise/investor accounts
Domain
Internet services / Domain registration / Financial operations
Deliverable
client delivery
Required skills
Troubleshooting, customer communication, transaction processing, account verification, compliance adherence, documentation, internal tool navigation
Preferred skills
DNS knowledge, GoDaddy product familiarity
Technologies
Salesforce, Confluence, Slack, diagnostic tools
Responsibilities
Communicate with customers via email, phone, chat, or internal systems to resolve issues; Explain technical concepts in simple language; Provide accurate updates and manage customer expectations; Troubleshoot operational and technical issues using internal tools; Escalate complex issues and document them clearly; Process transactions, payouts, account updates, and ID verification; Ensure accuracy and compliance with sensitive data; Maintain detailed case documentation in Salesforce.