TikTok Shop - Logistics Service Excellence Program Manager
Core
Improving customer and seller logistics experience in EU markets by establishing standard processes, analyzing service metrics, and acting as a liaison between product, operations, and customer service teams.
Role type
Logistics Service Excellence Programme Manager
Builds
Scalable logistics capabilities and service processes for TikTok Commerce in EU markets
Domain
E-commerce logistics and customer service operations
Deliverable
dashboards & analysis
Required skills
Logistics fulfillment operations, Customer service operations, Process improvement, Data analysis, Cross-functional stakeholder management, SOP creation
Preferred skills
Platform logistics processes knowledge, Dispute resolution, Logic-driven process mapping, Customer-centric attitude