Training & Quality Lead
Core
Lead governance, training, and quality strategy for content moderation teams handling user-generated content in live formats across AMS, EMEA, and APAC regions.
Role type
Senior IC Training & Quality Lead (Content Moderation)
Builds
Quality frameworks, training programs, and operational workflows for moderation teams
Domain
Internet safety / Content moderation / Live streaming
Required skills
Team leadership and coaching, Advanced analytics and Root Cause Analysis, Quality governance and policy expertise, Program innovation and AI leverage, Cross-functional stakeholder management, Predictive risk assessment, Training strategy and change management
Preferred skills
Global and cultural nuance understanding
Technologies
AI/automation tools, Data analytics platforms
Responsibilities
Drive quality performance and identify systemic risks across markets, Lead cross-functional Root Cause Analysis for quality defects, Mentor and develop Quality & Training Specialists, Re-engineer quality workflows and leverage AI for dynamic sampling, Partner with Policy and Operations to influence training and process enhancements, Produce quarterly threat outlooks for seasonal events, Establish training governance and monitor post-training quality performance
