售后服务运营-TikTok Shop
Core
Design and execute after-sales fulfillment strategies for the APAC region, balancing merchant operations, user experience, and business goals to establish service standards and processes.
Role type
Senior Operations Manager (After-sales Fulfillment)
Builds
Platform rights systems covering order fulfillment, logistics delivery, after-sales service, dispute resolution, and merchant appeals.
Domain
E-commerce / Retail / Logistics / APAC Region
Required skills
Strategy design, cross-functional collaboration, data analysis, process optimization, stakeholder management, project management
Preferred skills
Korean or Japanese language proficiency, experience in international markets, industry benchmarking
Technologies
N/A
Responsibilities
Design after-sales fulfillment strategies for APAC; Build platform rights systems for order fulfillment and dispute resolution; Establish quality assessment metrics and closed-loop management mechanisms; Lead cross-departmental collaboration with product, logistics, and customer service teams; Solve complex cross-link issues for merchants; Track industry best practices and drive service model upgrades.