Back Office Team Leader – Patient & Revenue Services
Core
Lead a team of ~40 staff in patient billing, debt management, and administrative support services to support the patient journey and hospital operations.
Role type
Senior Back Office Team Leader (Patient & Revenue Services)
Builds
Operational efficiency in billing, debt recovery, and administrative support functions
Domain
Healthcare / Hospital Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, staff development, roster management, Medicare billing knowledge, stakeholder management, conflict resolution
Preferred skills
Experience with UKG scheduling system, healthcare admissions background
Technologies
UKG
Responsibilities
Oversee patient billing and debt management services, manage team performance and capability building, handle difficult conversations regarding outcomes, prepare and manage staff rosters, drive continuous improvement across service areas
Seniority
Senior, hands-on IC