Case Manager
Core
Manage a portfolio of complex death claims through to closure, supporting families of deceased members with empathy and resolving cases efficiently.
Role type
Senior IC case manager (claims)
Builds
Death claim distributions and payments for members
Domain
Superannuation / Insurance
Required skills
Empathy, problem solving, attention to detail, written and oral communication, organizational abilities
Preferred skills
Experience in superannuation insurance, experience as an administrator
Responsibilities
Lead review and manage death claim distribution through case management to payment; Act as first point of contact for claimants ensuring they are informed of the claim process and progress; Maintain queues under case management ensuring all outstanding work items are acted on within service standards; Ensure workflow is maintained at a high standard; Identify insurance benefits a member may be able to claim and manage relationships with insurers and third parties
Seniority
Mid-level, hands-on IC