UX Designer (Service Designer)
Core
Design services connecting user needs, business priorities, and technology using human-centred and AI-enabled practices.
Role type
Senior Service Designer (UX)
Builds
Coherent, sustainable services across people, processes, and technology
Domain
Internal Firm Services / Information Technology
Required skills
Service Design, Human-centred Design, Design Thinking, User Research, Journey Mapping, Facilitation, AI-assisted design, Agent-based workflows, Technical collaboration
Preferred skills
AI fluency, Agent-based workflows, Service Design expertise
Technologies
AI tools, Agent-based platforms
Responsibilities
Lead service design activities from discovery to implementation, Conduct user and stakeholder research, Map service experiences using journey maps and blueprints, Design and facilitate collaborative workshops, Translate service concepts into feasible solutions with tech teams, Apply AI-assisted design methods and critically evaluate outputs
Seniority
Senior, hands-on IC
