TikTok Shop - Logistics Service Expert (Vietnam E-Commerce)
Core
Bridge between TikTok Shop Logistics and Customer Service, acting as Subject Matter Experts for seller logistics issues and advocating for best user experience.
Role type
Senior IC logistics service expert (e-commerce)
Builds
Standard processes, SOPs, training materials, and actionable solutions for logistics issues.
Domain
E-commerce logistics and customer service
Deliverable
dashboards & analysis
Required skills
SOP creation, stakeholder management, experience insight analysis, project management, escalation processing, data proficiency
Preferred skills
Last-mile operations, process mapping, global organization experience, partnership management
Technologies
Dashboards
Responsibilities
Establish standard processes and create SOPs to improve service delivery metrics; Act as a liaison between product, operations, and customer service teams; Conduct experience insight analysis via customer enquiry data; Lead cross-functional projects; Serve as an escalation point for logistics-related issues.
Seniority
Senior, hands-on IC