TikTok Shop - Seller Governance Program Manager
Core
Designing e-Commerce platform policies across seller, listings, IP, content, and customer experience domains to ensure a safe and trustworthy marketplace.
Role type
Senior IC program manager (seller governance)
Builds
E-commerce ecosystem policies, execution playbooks, and standard operating procedures (SOPs)
Domain
E-commerce / Platform Governance
Required skills
policy design, program coordination, stakeholder communication, process improvement, data analysis, investigation support, SOP development, cross-functional collaboration
Preferred skills
experience in Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking, Operations Management, Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs
Technologies
none stated
Responsibilities
Collaborate with governance teams to design e-Commerce platform policies; Support creation of user-friendly policy articles; Develop execution playbooks and track implementation; Contribute to seller-facing policy improvements; Assist in creating proactive monitoring and detection initiatives for policy violations; Support investigations and resolution of policy violations; Build and maintain SOPs; Coordinate cross-functional communications and prepare case/data summaries
Seniority
Senior, hands-on IC