TikTok Shop - Customer Experience Strategy & Product Lead
Core
Own after-sales service strategy and turn customer/operational gaps into scalable product and process solutions for TikTok Shop.
Role type
Senior Product Lead (Customer Experience & Strategy)
Builds
After-sales service policies, processes, and product solutions
Domain
E-commerce, Customer Experience, Service Operations
Deliverable
product features
Required skills
Strategic thinking, Data analysis, Cross-functional leadership, Roadmap definition, Stakeholder alignment, Problem-solving
Preferred skills
Ownership of high-impact initiatives, Strategy articulation
Technologies
N/A
Responsibilities
Drive after-sales experience strategy based on customer needs and data; Identify systemic gaps and develop scalable service solutions; Translate business challenges into product strategies and roadmaps; Establish success metrics and measurement frameworks; Lead cross-functional initiatives from problem identification to launch; Proactively develop solutions for evolving business requirements.