申诉体验业务运营专家（泛娱乐） - 抖音社区治理
Core
Define and execute strategies for the appeal experience in the pan-entertainment sector, optimizing governance standards, dispute handling, and communication to ensure smooth and effective appeal processes for users.
Role type
Senior service operations specialist (appeal experience)
Builds
Optimized appeal service workflows and governance standards for video and live-streaming content
Domain
Social media / Community governance / Pan-entertainment
Required skills
Strategic planning, process optimization, data analysis, SQL, cross-functional project management, stakeholder communication
Preferred skills
Deep understanding of video business, experience in appeal/dispute handling, systematic problem-solving
Technologies
SQL
Responsibilities
Formulate appeal experience strategies, optimize service workflows based on pain points, establish and track appeal experience metrics to identify and resolve issues
Seniority
Senior, hands-on IC
