TikTok Shop - Service Go-To-Market Program Manager
Core
Managing Go-to-Market readiness for TikTok Shop services by defining requirements, localizing SOPs, and training BPO vendors.
Role type
Regional Go-to-Market Program Manager
Builds
Merchant integration systems, localized standard operating procedures (SOPs), and training materials for BPO vendors.
Domain
E-commerce marketplace operations and service delivery
Required skills
Program management, SOP creation and localization, cross-functional collaboration, stakeholder management, root cause analysis, project management
Preferred skills
Lean Six Sigma certification, logistics management (3PL/4PL), understanding of regional regulatory requirements
Technologies
None explicitly stated
Responsibilities
Collaborate with Product and Operations teams to define requirements for merchant integration systems; Adapt and localize SOPs and training materials for BPO vendors; Translate regional policies and risks into process solutions; Implement process updates with the global SOP team; Manage project meetings and drive program execution; Conduct root cause analysis to identify and resolve problems.