智能产品经理（生服客服）-体验与服务
Core
Design and iterate intelligent customer service products for Douyin Life Services, focusing on AI-driven solutions, human support integration, and automated workflows.
Role type
Product Manager (Intelligent Customer Service)
Builds
Intelligent service platforms, automated ticketing systems, and AI-assisted support tools for Douyin Life Services
Domain
Consumer services / AI / Large Language Models
Deliverable
product features
Required skills
Product strategy, data-driven decision making, business process analysis, cross-functional collaboration, requirement prioritization, system design
Preferred skills
Experience with intelligent customer service, Large Language Model (LLM) application design, operational strategy optimization
Technologies
Large Language Models (LLM), AI automation tools
Responsibilities
Define product requirements for intelligent and human-assisted service modules, analyze business pain points to drive systematic solutions, collaborate with operations to optimize service strategies, monitor core data metrics and iterate product capabilities
Seniority
Mid-level, hands-on IC
