TikTok Shop - Logistics Solution Manager
Core
Design and implement scalable transportation strategies and logistics operating processes for TikTok Shop's North American market, integrating multiple service providers to balance cost, timeliness, and reliability for merchants.
Role type
Senior IC logistics solution manager
Builds
Integrated logistics products and end-to-end transportation networks for TikTok merchants
Domain
E-Commerce logistics and supply chain in North America
Required skills
Logistics operations management, transportation management, supply chain program management, SLA design, service provider management, operational process design, cost optimization, root-cause analysis, cross-functional coordination, regulatory compliance management
Preferred skills
North American market logistics landscape knowledge, integrated multi-provider service offering design, systematization of logistics solutions, logistics compliance documentation knowledge, North American geography and hub knowledge, e-Commerce marketplace logistics experience
Technologies
None stated
Responsibilities
Design logistics operating processes for transportation and delivery coordination; Integrate multiple service providers to create suitable logistics products; Establish SOPs, process maps, and operating dashboards; Monitor and refine SLAs across the logistics flow; Manage carriers, brokers, and warehouse partners; Coordinate internal teams for service quality optimization; Reduce operating costs while improving service quality; Monitor performance and drive improvement actions; Manage customs and trade compliance operations