电商客服平台产品经理-TikTok Shop
Core
Manage the full lifecycle of the international e-commerce customer service B2B system, optimizing efficiency in problem resolution and handling.
Role type
Senior B2B Product Manager (International E-commerce Customer Service)
Builds
International e-commerce customer service platforms and tools
Domain
E-commerce / Customer Service
Deliverable
product features
Required skills
B2B product lifecycle management, e-commerce business logic, customer service operations, cross-functional collaboration, data analysis, product iteration
Preferred skills
Internationalization experience, English fluency, market insight
Technologies
N/A
Responsibilities
Conduct user research and gather requirements for B2B systems; Design product solutions to address business scenario issues; Track product data and drive iterative optimization; Provide training support to ensure user adoption
Seniority
Mid-Senior, hands-on IC
