Senior Associate / Manager Salesforce Retail, Fashion & Luxury - Managed Services & Salesforce Factory [CDI | H/F
Core
Operational management of Salesforce CRM platforms (Sales, Service, Marketing, Data Cloud) for Retail, Fashion, and Luxury clients via a Managed Services model.
Role type
Senior Associate / Manager, Salesforce Managed Services
Builds
Salesforce CRM solutions (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Agentforce)
Domain
Retail, Fashion, Luxury, Managed Services
Required skills
Salesforce Factory management, CRM operational governance, backlog prioritization, SLA/KPI management, multi-team coordination (local/offshore), budget forecasting, financial reporting, Salesforce functional expertise (Sales/Service/Marketing/Data Cloud), data integration
Preferred skills
Salesforce certifications, ITIL/Agile/DevOps methodologies, international team leadership, Retail/Fashion/Luxury industry experience
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce Agentforce, Customer 360
Responsibilities
Pilot a portfolio of Salesforce Build & Run activities, organize operational governance instances with clients, supervise backlog and demand prioritization, ensure SLA/KPI compliance, coordinate functional and technical teams, manage staffing and resource planning, track budgets and profitability, identify business development opportunities
Seniority
Senior Associate (5-8 years) or Manager (8+ years), hands-on IC with management duties