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TikTok Shop - FBT Fulfillment Speed & Quality Control Manager

Fontana, United States of America💼 Full-time🗓 2026-09-28

Core

Design and monitor fulfillment speed standards and wave synchronization across 3 handover nodes (Pickup, Sorting Center, Last Mile) to ensure deterministic delivery times and minimize backlogs.

Role type

Senior IC supply chain operations manager (logistics speed & quality)

Builds

Transportation network strategies, KPI dashboards, exception handling SOPs, and carrier integration systems

Domain

E-commerce logistics / Supply chain operations

Required skills

End-to-end process design, SOP development, wave management, inbound appointment logic, data analysis, root cause analysis, cross-functional coordination

Preferred skills

FBA speed/quality experience, TMS/WMS build experience, carrier management system setup, Six Sigma certification

Technologies

Excel, SQL, Python, PDCA, Six Sigma, 5-Why, Fishbone Diagram

Responsibilities

Establish delivery standards and wave synchronization rules for handover nodes; Build KPI dashboards and real-time monitoring systems with carrier integration; Develop exception handling SOPs and conduct root cause analysis for delays and quality issues

Seniority

Senior, hands-on IC

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