TikTok Shop - FBT Fulfillment Speed & Quality Control Manager
Core
Design and monitor fulfillment speed standards and wave synchronization across 3 handover nodes (Pickup, Sorting Center, Last Mile) to ensure deterministic delivery times and minimize backlogs.
Role type
Senior IC supply chain operations manager (logistics speed & quality)
Builds
Transportation network strategies, KPI dashboards, exception handling SOPs, and carrier integration systems
Domain
E-commerce logistics / Supply chain operations
Required skills
End-to-end process design, SOP development, wave management, inbound appointment logic, data analysis, root cause analysis, cross-functional coordination
Preferred skills
FBA speed/quality experience, TMS/WMS build experience, carrier management system setup, Six Sigma certification
Technologies
Excel, SQL, Python, PDCA, Six Sigma, 5-Why, Fishbone Diagram
Responsibilities
Establish delivery standards and wave synchronization rules for handover nodes; Build KPI dashboards and real-time monitoring systems with carrier integration; Develop exception handling SOPs and conduct root cause analysis for delays and quality issues
Seniority
Senior, hands-on IC
