TikTok Shop - Moderation Program Manager
Core
End-to-end owner for moderation governance, enforcement enablement, and operational readiness across assigned domains (Seller, Listing, IPR, C&C, Global Selling) to ensure a safe, compliant, and trustworthy marketplace.
Role type
Program Manager (Moderation Governance & Operations)
Builds
Moderation governance frameworks, enforcement enablement solutions, and operational readiness for the TikTok Shop ecosystem.
Domain
E-Commerce marketplace safety and internet governance
Required skills
Moderation governance, policy enforcement, risk management, operational readiness, quality assessment, data analysis, cross-functional partnership, SOP design, stakeholder communication
Preferred skills
E-Commerce safety experience, public policy background, vendor management, operations management
Technologies
N/A
Responsibilities
Own end-to-end moderation governance and operational readiness; Conduct quality assessments, audits, and calibration sessions; Monitor and analyze operational metrics and leakage patterns; Partner with cross-functional teams to implement policies; Lead SOP design and policy operationalization frameworks; Manage policy development workflows and stakeholder communications; Support moderation solution design and rollout initiatives; Manage escalations and act as a point of contact for disputes.
Seniority
Mid-Senior, hands-on IC with strategic ownership