商家体验运营专家（AI智能方向） - 抖音电商
Core
Optimizing the e-commerce business environment for merchants by establishing a full-cycle operational mechanism from experience insight to solution implementation, balancing experience improvement with cost rationality.
Role type
Senior IC e-commerce operations expert (AI/Agent direction)
Builds
Product features, business processes, and operational mechanisms for merchant experience optimization
Domain
E-commerce, AI/Agent technology
Deliverable
product features
Required skills
Merchant operations, business analysis, experience insight, root cause analysis, SQL, Agent writing and application, systematic thinking
Preferred skills
Experience in e-commerce industry, proactive communication, cross-departmental collaboration, data sensitivity
Responsibilities
Analyze merchant consultation data and feedback to identify underlying operational and experience issues; conduct专项治理 (special governance) and mechanism building to drive continuous improvement of merchant problems; perform pre-assessment of operational strategies and product functions to identify potential experience risks; establish a key indicator system and monitoring mechanism for merchant experience to form a closed loop for problem discovery and resolution.
Seniority
Senior, hands-on IC