Escalation Operations Project Intern (TikTok Shop - Governance and Experience-US Seller & Creator Service Operations) - 2026 Start
Core
Support the resolution of seller and creator escalations by assisting with case management, researching issues, and coordinating with cross-functional teams.
Role type
Operations Intern (Escalation Support)
Builds
Seller and creator support processes and escalation resolution workflows
Domain
E-commerce marketplace governance and experience
Deliverable
dashboards & analysis
Required skills
Case management, issue research, cross-functional coordination, data analysis, process documentation, QA support, stakeholder communication
Preferred skills
Trend identification, compliance/governance experience, process improvement, AI/automation tool familiarity
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